Resort Policy

Health Requirement

Guests with pre-existing health risks or comorbidities will not be accommodated for the time being. Furthermore, only those who receive negative results in the RT-PCR test taken 72 hours prior departure at our accredited health facility will be allowed access.

Age Policy

No guests below eighteen (18) years old will be allowed to book any room in or stay at El Nido Resorts unless accompanied by an adult. A guest’s age is established upon booking and is subject to confirmation on the first date of resort stay.

Child Policy

Children 6 years old and below sharing room with at least 1 adult stay for free, and shall be extended complimentary kids’ meals, tours and boat transfers.

Children 7-11 years old shall be charged Child Supplement of:
Miniloc Island – PhP 8,000.00 per child per night
Lagen Island – PhP 9,000.00 per child per night
Pangulasian Island – PhP 11,000.00 per child per night

Rates are inclusive of pre-set full board meals excluding drinks, tours and boat transfers.

Children 12 years old and above shall be charged applicable adult rates. Should a separate room be requested for children below 12 without any adult sharing the room, one child shall be charged the single adult rate. The number of children sharing room shall depend on the maximum capacity per room type. This is applicable to all resorts.

Flight Bookings

Guests may directly book their flights via Airswift. The resort is independent and shall not be held responsible for Airswift’s policies on airfares, schedules, and flight operations.

Boat Transfers

Transfers to the resort shall only be via El Nido Resorts boats. Guests arriving via their own boats are not allowed to enter the property for security reasons. Charges shall be applied to those who are unable to check-in as scheduled, including forfeiture, for failure to comply with this procedure.

Low Contact Check-in/Check-out Policy

Check-in will be done at the Care Lounge. Standard room-in time at the island resort is 3:00PM. Standard check-out time at the island resort is 12NN. Late check-out may be requested from the Front Office, subject to availability.

No-show/Shortened Stay

No refund shall be made in the event of no show or shortened stay.

Force Majeure

In case of acts of God, fortuitous events, or any condition beyond our control, El Nido Resorts or our carriers shall not be held responsible for failure to deliver services, nor be obligated to provide additional services. Delays and/or cancellations of flights and/or boat transfers resulting from or related to weather disturbances or as mandated by Government authorities are beyond the control of El Nido Resorts. El Nido Resorts or our carriers will not be responsible for unused rooms or missed flights and no refund will be given on account of these events.

Safety Reminders

For the safety of our valued guests and employees, we would like to remind you that the following items are prohibited at the resorts and beach clubs: spear guns or any kind of fishing gear, drones, firearms, cooking or heating equipment and perishable food items.

Guests bringing any of these items may be asked to leave the resort without refund. El Nido has a strict ordinance on the use of single-use plastics, please avoid bringing in plastic bags and toiletries in sachets. Instead, we encourage you to use the amenities we have provided for you.

Policy on Drones

Flying of drones of/above any of El Nido Resorts properties is not permitted by any individual whether employee or guests, non-resort tourist or local hobbyist. Exceptions will have to be with prior signed documented permission granted by Ten Knots Development Corporation BGC Office/Management Committee. In the event that a drone crashed in any El Nido Resort property or activity areas, the drone will be reported and turned over to El Nido/Taytay Police for their disposition.

Travel Insurance

The travel insurance included in the room rate is a Personal Accident Insurance and not a Medical Insurance. All expenses including but not limited to testing, medical evacuation, transportation to the nearest heath facility that are related to COVID-19 or symptoms thereof, will be on the personal account of the guest.

Eco-Tourism Development Fee

Php 200.00 per adult

All visitors to El Nido are required to pay an Environmental Fee of PhP 200.00 per person for the duration of stay. This fee is collected by the Municipality of El Nido for various conservation projects, and may be settled at the resorts upon check-out.

Integrated Protected Area Fund

Php 200.00 per person, per lagoon visit

All visitors to the Big and/or Small Lagoons are required to pay a fee of Php 200.00 per person, per lagoon visit in line with the efforts of the Protected Area Office (PAO) of El Nido-Taytay. The funds collected will be utilized solely for the conservation and management activities of the islands in Bacuit Bay & the protected areas involved, and may be settled at the resorts upon check-out.